What is Interpreters’ Help?
Interpreters' Help is a web application that has been specifically designed to allow conference interpreters to manage their glossaries.
Who can use Interpreters’ Help?
Interpreters' Help has been designed specifically for the needs of conference interpreters.
Can I import existing glossaries?
Yes, we have a built-in importation tool that allows you to import Word, Excel, LibreOffice, OpenOffice, Google Drive (after downloading the files). Note that there are certain format restrictions in order for importation to be successful.
Will other people see my glossaries?
When you create a glossary, you choose who can view and edit it. You can make the glossary “Private,” which means that only you can view and edit it. You can also allow other users of Interpreters’ Help to view or edit your private glossaries.
Why share glossaries?
You can share glossaries with one or more people and make them readable or writable by the people with whom you have chosen to share them. This is all done using a very easy and straightforward interface.
What is Glossary Farm?
The "Glossary Farm" is a database of free public glossaries. The glossaries are shared by Interpreters' Help members.
Where is Interpreters’ Help hosted? Is my data safe?
Learn all about it on this page: https://interpretershelp.com/help/secure_hosting.
Subscription & billing
Is there a trial period?
There is no trial period on Interpreters’ Help because the default plan that you get when you sign up is free. It lets you try out Interpreters’ Help and see what it’s all about.
Is there a minimum commitment period for your subscription plans?
There's no minimum commitment period, but keep in mind that your subscription automatically renews at the end of each billing period.
While there is no minimum commitment period, we don't refund part of a billing period. So if you cancel your account before the end of the current billing period, you won't get a refund for the remaining time.
If I cancel my subscription, do I lose all my glossaries?
When you cancel your subscription, all your glossaries are saved; you are now under the Free plan.
Do I get a refund if I cancel my subscription?
We don't refund part of a billing period. A billing period is one month or one year, depending on the type of plan you chose.
Can I reactivate my subscription once it has been canceled?
If your subscription is still active – for example, if your subscription has not yet reached the end of the billing period – you can reactive it on the billing page. Otherwise, you need to re-subscribe.
What happens with my bill if I upgrade?
We will prorate your subscription costs.
Note that, in this example, changing the plan would not change the billing cycle. The customer would not be billed the $32.50 at the time the plans are switched. The plan change would only be reflected in the next invoice, which remains on the same billing cycle (since both plans have the same billing frequency).
If I choose a yearly plan, will I be charged for a whole year?
Yes. Yearly plans are 10% cheaper, but you are charged right away for the whole year and won’t get a refund for your subscription if you cancel early.
What if I need a larger plan?
If you need a larger plan than the Professional plan, please contact us for details.
Do you store my credit card information?
While we don't store your credit card information on Interpreters' Help servers, it is stored securely on the Stripe’s servers, which handles our payments.
Why do you charge a recurring fee instead of a fixed price?
We charge on a recurring basis because we store your glossaries and files securely in a cloud server, which means we also have monthly fees to pay...
Do I have to pay for all the private glossaries I created during Interpreters’ Help beta period?
It’s possible that you created hundreds of private glossaries and uploaded many gigabytes of files during the Interpreters’ Help beta period, so we understand your concern with the launch of the paying plans!
Do you offer education discounts?
Yes, students and teachers can request a free plan on the following page:
Schools can also get a free Interpreters' Help license, which gives students and teachers access to an even better Education plan.
Once students graduate they can choose to continue with the service, all their glossaries created during their studies are exempted from the quota. They can also choose to stop using the service and export all their glossaries to Excel files.
There are no strings attached.
Feel free to reach out to us at any time if you have specific educational needs – we’re here to help!
Last updated on October 18th, 2021