Privacy policy

We care deeply about protecting your privacy. Please send us any questions or comments you may have.


By using Interpreters' Help (IH), you agree to the collection and use of your personal data as described in this policy. If we make any significant changes to this policy, we will notify you by posting a notice of such changes on the website.

Our registered users (“Members”), when they fully use the service, work together with colleagues using our tools, share their professional identities, engage with their network, exchange knowledge and professional insights, create and view relevant content, learn and find business opportunities. Content and data on some of our Services is viewable to non-members (“Visitors”).

IH is a social network and online platform providing tools for language professionals. People use our Services to find and be found for business opportunities and to connect and/or work with others. Our Privacy policy applies to any Member or Visitor to our Services.

Services

This Privacy Policy applies to interpretershelp.com and interpreters.directory.

Data you provide to us

Registration

To create an account you need to provide data including your name, email address, time zone, and a password. (All passwords are stored on our server in encrypted form - not even we can tell what they are! If you lose your password, we will send you an e-mail with a link to a form where you can change it.)

You provide data to create an account with us.

Profile

You have choices about the information on your profile, such as your gender, education, work experience, skills, professional association belonging, photo, city, phone number.

You create your Interpreters’ Help profile (visible to all Interpreters’ Help’s members)

Some Members may choose to enable their profile in Interpreters’ Directory, our directory of professional interpreters.

When you enable your profile in Interpreters’ Directory, it is visible to anyone on interpreters.directory. A complete profile helps you get the most from our Services.

You don’t have to provide additional information on your profile; however, profile information helps you to get more from our Services, including helping recruiters and business opportunities find you. It’s your choice whether to include sensitive information on your profile and to make that sensitive information public.

When you enable your profile in Interpreters’ Directory, it means that you are allowing everyone, including people off of Interpreters' Help, to access and use that information on http://interpreters.directory, and to associate it with you (i.e., your name, profile picture, biography, education, languages combinations, speciality, experience, website, etc.).

Please do not post or add personal data to your profile that you would not want to be publicly available.

School information

When you request a free educational subscription, we ask information such as your school name and to upload a proof that you’re a student, for example a scan of your student ID.

This proof is stored encrypted on our server and is only used for the purpose of determining that you’re a student.

Service use

We log usage data when you visit or otherwise use our Services, including our sites (interpretershelp.com, interpreters.directory) and apps (BoothMate macOS/Windows/iPad), such as number of logins, last login, when you create glossaries, jobs, clients, events, speeches, practice a speech, learn with flashcards, import a file, use the glossary search, use the term-extractor, use the dictionaries, synchronize glossaries from BoothMate, make a colleagueship request, send a message. We use log-ins, cookies, device information and internet protocol (“IP”) addresses to identify you and log your use.

This data helps us to monitor the health of our sites and apps and to diagnose errors and slowness issues when they crop up. It also helps us improve our system and provide a better support.

Your device

When you visit our Services, we get information about your IP address, operating system and web browser and the kind of device you are using. We guess your location from your IP address to select the appropriate time-zone in the registration form. Time-zone is important for example when you visit the calendar of events or your calendar of upcoming jobs, especially when you share jobs with others.

When you practice a speech, we ask access to your microphone to make the recording possible, and we stop accessing it when the recording is done.

How we use your personal data will depend on which Services you use, how you use those Services and the choices you make in your settings. We use the data that we have about you to provide and personalize our Services.

Services

Our Services help you to be more productive, connect with others, find and be found for work and business opportunities, stay informed about the profession.

We use your data to authorize access to our Services.

Stay Connected

Our Services allow you to stay in touch and up to date with colleagues, and other professional contacts. To do so, you will send a “colleagueship request” with the professionals who you choose, and who also wish to “connect” with you. Subject to your notification settings, when you connect with other Members, you will be notified about your “colleague”’s public activity on the website (for example if they create a new public glossary).

We will use data about you (such as your name, username and email address) to help others find your profile and enable you to invite others to become a Member and connect with you.

You can also opt-in to to have your profile shared publicly in interpreters.directory. We will use the location you provide (city/country) for potential clients to find it via a search by location.

This location, when provided, also allows us to show you nearby events related to the profession in the community section.

It is your choice whether to invite someone to our Services, send a colleagueship request, or allow another Member to become your “colleague”. When you invite someone to connect with you, your invitation will include your name, photo, and location (if provided).

Your own list of connections ("colleagues") is not shared with anyone.

Productivity

Our Services can also be used as a collaborative platform for work. You can work as a team on “jobs”, share glossaries and files, comment on a job.

It’s your choice to share a glossary, a job with other members.

Communications

We will contact you through email, notices posted on our websites or apps, and other ways through our Services, including text messages and push notifications. We will send you messages about the availability of our Services, security, or other service-related issues. We also send messages about how to use the Services, network updates, reminders, and promotional messages from us. You may change your notification preferences at any time. Please be aware that you cannot opt-out of receiving service messages from us, including security and legal notices.

We also enable communications between you and others through our Services.

Marketing

We use statistical data about our the Services usage, that do not identify you, for communications promoting membership, network growth and engagement.

Developing Services and research

Service Development

We use data, including public feedback, to conduct research and development for the further development of our Services in order to provide you and others with a better, more intuitive and personalized experience, drive membership growth and engagement on our Services, and help connect professionals to each other and to economic opportunity.

Customer Support

We use data to investigate, respond to and resolve complaints and Service issues (e.g., bugs), only if you specifically request us to do so (e.g. you are having technical difficulties).

Aggregate Insights

We use your data to produce aggregated insights that do not identify you. For example we may use your data to generate statistics about our members, such as for example: the number of members, their operating system, the average number of glossaries created.

Investigations

We use your data if it is required by law.

interpretershelp.com sends a "cookie" to your computer that contains an identification number unique to the computer you are using. This cookie allows us to provide you with a continuous experience and to record how our service is being used.

Like most web sites, we log each visit to each web page. A log entry may contain information typically found in the "header" of your web browser's request, including the type of browser you used, your Internet Protocol (IP) address, and the date and time of day. We may also log your cookie's identification number and the URL of the last site you visited. This log information is important for issues of security, audit and quality improvement, as well as for monitoring the health of our service.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

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